Kovello responds to your hotel guests instantly via SMS, boosts satisfaction scores, and drives upsell revenue — with AI trained specifically on your property.
Sarah Mitchell
Room 412 · Checked in Mar 10
2:34 PM
2:34 PM · AI Response
2:35 PM
2:35 PM · AI Response
Upsell Accepted
Room Upgrade — Ocean View
+$85
Charged directly to guest folio
Avg Response Time
28s
vs. 15 min industry average
From guest messaging to revenue analytics — Kovello handles the full guest communication lifecycle.
Two-way SMS conversations powered by AI trained on your hotel's policies and personality.
Send targeted announcements to arriving, in-house, or departing guests with one click.
Room upgrades, late checkouts, spa packages — offer them via text with direct folio posting.
Synced from your PMS in real-time. Filter by arrivals, in-house, departures, or past guests.
Track message volume, AI performance, upsell revenue, and response times in one dashboard.
Custom knowledge base, configurable personality, silent hours, and staff escalation rules.
Kovello is an AI concierge trained on your hotel's specific policies, amenities, and voice — so every response feels like it came from your best front desk agent.
Reach guests on the channel with the highest open rates — text.
Instant answers around the clock — even at 3 AM.
Branded upsell campaigns with direct folio posting.
Routes sensitive or complex requests to your team instantly.
PMS Integration — With More on the Way
Manage guest conversations, send broadcasts, and track upsell revenue — all from a single unified inbox.
"Welcome to The Grand Hotel! Your room is ready. Check out available upgrades here: staydetail.com/abc123"
Send targeted SMS to arriving guests, in-house guests, or departures. Promote upgrades, spa packages, and late checkouts — all with one click.
Revenue
$2.4K
Conversion
87.5%
Guests receive a personalized upgrade link — one tap to browse and accept. Charges post directly to guest folios — no manual entry required.
98% SMS open rate. 28-second average response time. Zero missed guest requests at 3 AM.
Kovello's AI is trained on your hotel's specific policies, amenities, and brand voice. It handles the routine so your staff can focus on the moments that matter.
Analytics Dashboard
30-Day Overview
AI Handled
54
35.5% of msgs
Revenue
$760
7 conversions
Response
28s
avg time
Quick Stats
Connect your PMS, configure your AI, and start messaging guests — no engineering required.
Request a Demo