AI-Powered Guest Messaging That Drives Revenue

AI trained specifically for hotels. Respond to guests instantly, boost satisfaction scores, and drive revenue with personalized upsell messaging.

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AI-Powered Guest Messaging

Everything You Need to Elevate the Guest Experience

Powerful 24/7 AI concierge, intelligent upselling, and full staff control - all in one platform.

AI Trained on Your Hotel

AI is trained on your hotel's specific policies and amenities, responding accurately to most guest queries

Full Staff Control

Turn AI on or off anytime, staff can message manually when needed - you stay in complete control

PMS Integration

Seamless integration with your PMS for real-time guest data and automated workflows

Analytics & Insights

Track response times, satisfaction scores, and revenue impact with comprehensive reporting

Branded Upsell Campaigns

AI-powered upsell campaigns drive revenue with room upgrades, amenities, and services - all branded to your hotel

24/7 Availability

Never miss a guest message with round-the-clock automated responses and smart escalation to staff

Broadcast Messages

Send announcements to all guests instantly - perfect for events, promotions, or important updates

See What Makes Us Different

Explore our powerful features designed for modern hospitality

Unified Guest Messaging Hub

Manage all guest communications from a single, intuitive dashboard. No more switching between platforms or missing important messages.

  • All SMS conversations in one dashboard
  • Smart routing to appropriate team members
  • Conversation history and context at your fingertips
Messaging Dashboard

Intelligent AI Automation

Let AI handle routine inquiries while your team focuses on delivering exceptional in-person service.

  • Natural language processing for human-like responses
  • Smart escalation to human agents when needed
  • Learning from interactions to improve over time
  • Customizable AI personality matching your brand voice
AI Automation

Seamless Integrations

Intelligently integrates with your hotel's existing tech stack.

  • Direct PMS integration
  • Real-time guest data synchronization
  • Automated check-in/check-out workflows
Integrations

Actionable Analytics

Make data-driven decisions with comprehensive insights into guest communication patterns.

  • Response time and satisfaction metrics
  • Revenue attribution tracking
  • Team performance dashboards
  • Custom reports and exports
Analytics Dashboard

Ready to Transform Your Guest Experience?

Frequently Asked Questions

Everything you need to know about our platform

Most hotels are up and running within 48 hours. Our team handles the entire setup process, including StayNTouch integration, AI training on your specific services, and staff onboarding. You'll see immediate results from day one.
We're currently integrated with StayNTouch, with more integrations coming soon. Our platform automatically syncs guest data and reservation details, and can post charges directly to guest folios when guests accept upsell offers.
During onboarding, we train the AI on your hotel's specific amenities, policies, and services. The AI learns from every interaction and can be customized to match your brand voice. You maintain full control over responses and can adjust the AI's behavior at any time.
Kovello uses SMS text messaging to communicate with guests - the most reliable and widely-used channel with the highest open rates. All conversations are unified in a single dashboard where your team can see AI responses, take over conversations manually, and send broadcast messages to all guests.
Absolutely! We offer a 14-day free trial with full features and support. No credit card required. Our team will help you set everything up and ensure you see the value before making any commitment.
Our AI is designed with multiple layers of protection. It won't respond to inappropriate or harmful messages, and automatically escalates sensitive topics to your staff. Your team can take over any conversation at any time with one click. The AI stays on-brand and will never make unauthorized promises or commitments. All AI responses are logged so you can review interactions anytime.